Welcome to Busy Mo's Freight!

If you have questions regarding auction items, missed pickups, or returns please EMAIL us at CustomerService@busymos.com.  DUE TO THE AMOUNT OF QUESTIONS WE RECEIVE AND THE IMPORTANCE OF KEEPING ACCURATE RECORDS OF OUR COMMUNICATION WITH YOU, WE ONLY RESPOND TO EMAILS. 

*** IMPORTANT ***

- WE DO NOT ACCEPT PAYMENTS FOR INVOICES ONSITE. YOU MUST PAY ONLINE VIA YOUR DASHBOARD.

PAYMENT IS DUE WITHIN 48 HOURS OF THE AUCTION CLOSE. YOUR DEFAULT CARD ON FILE WILL BE PROCESSED AT THE AUCTION CLOSE. IF YOUR CARD IS DECLINED IT WILL NOT BE REPROCESSED. IT IS YOUR RESPONSIBILITY TO ENSURE YOUR INVOICE IS PAID WITHIN 48 HOURS OF THE AUCTION CLOSE.

- WE DO NOT HOLD ITEMS PAST THE LAST REMOVAL DATE LISTED ON YOUR INVOICE IN THE AUCTION TITLE. AFTER THE THIRD REMOVAL DAY, ITEMS ARE FORFEITED AND WILL BE RETURNED TO INVENTORY.

- FOR SAFETY REASONS, STAFF CANNOT ASSIST WITH LOADING. THE PICKUP AREA IS DOCK-HEIGHT. PLEASE ENSURE YOU HAVE HELP TO LOAD LARGE AND/OR HEAVY ITEMS. IF YOU ARRIVE AND CANNOT LOAD YOUR ITEMS, YOU WILL NEED TO RETURN WITH HELP. NO EXCEPTIONS!

Standard Pick-Up Times:

Tuesday 11:00am - 6:00pm 

Wednesday 11:00am - 6:00pm

Thursday 11:00am - 1:00pm

**We do not require an appointment to be made for picking up your items. 

Product Condition/Refunds

We offer a refund for the following conditions (Appears New & Factory Sealed). If we have called out any issue with the item in the description, we will not refund for said issues. We do not give refunds for items listed as (Damaged or Open Box) and we do not give refunds for buyers remorse. If an item does not have a listing condition it should be considered Open Box.  

To request a refund you must email us within 48 hours from the time you picked up your item.  Refund requests should be sent to customerservice@busymos.com.

We do our best to accurately describe, picture, and detail items. The stock photo provided for each lot is for representation purposes only and is not guaranteed to be exact. Please be aware of the Five Levels of Product Detail/Condition for refund information. Detailed information on item conditions can be found on the Equip-bid home screen, at the bottom of the page, by clicking the Terms & Conditions Link. 

PLEASE READ TERMS AND CONDITIONS BEFORE BIDDING

KC Market House pick-up instructions:

Hours of Operation: Monday 11:00-5pm, Tuesday 11:00-5:00pm, Wednesday, Thursday, Friday 10:00am - 5:00pm, Saturday's 10-noon will be listed on your pickup removal days.  (Subject to change due to inclement weather/holiday/unforeseen circumstance).

    - HAVE A COPY OF YOUR PRINTED OR DIGITAL INVOICE.  You may be turned away without proof of purchase in the form of printed or digital invoice.

     -PULL UP TO THE BAY DOOR ON THE North SIDE OF THE BUILDING. Please Park at any of our Welcome guest Parking spots. If the driveway is full, please wait in your vehicle until space becomes available.  DO NOT DOUBLE-PARK OR BLOCK VEHICLES IN DRIVEWAY.

    - KC MARKET HOUSE IS NOT RESPONSIBLE FOR LOADING OR SECURING OF LOAD TO YOUR VEHICLE. If your item weighs over 100lbs., you may need to bring assistance for loading.

    - No appointment needed for pick up

    -Bidder is allotted three (3) business days (Mon 11-5pm, Tuesday-11-5pm, Wed-Fri 10:00am – 5:00pm) from auction close date to pick-up items.

    -Items held beyond three (3) business days are subject to $5.00 Storage Fee.

    -Items not removed within seven (7) calendar days of auction close date are considered abandoned property and forfeited by bidder without refund. If you are unable to pick up your items within seven (7) calendar days, DO NOT BID.

-Retail values and stock photos are automatically generated. Please research before bidding and review the actual photos provided by our sellers.

Shipping Request Policy

All shipping requests must be submitted directly to our shipping team after your auction has closed and your invoice has been paid in full.

• A maximum of three (3) auctions may be combined into a single shipment.
• The bidder is responsible for all shipping and handling costs.
• Shipping quotes will be provided after your request is received and your items are prepared for shipment.
• If refund is needed, Bidder will pay all shipping cost to return item

To Request Shipping:

Email: Makinzi@kcmarkethouse.com
Text: (816) 286-7666

Please include:

• Your full name
• Auction number(s)
• Bidder number
• Preferred shipping address (must match your Equip-Bid account)

Thank you for choosing KC Market House!

First picture or 2 in every listing is called a stock photo.  These are examples only, not always exactly what you are bidding on.  Look at every picture in the listing before bidding.  Stock photo is not part of the item description.

Definitions of Item conditions are at the bottom of every page in the blue section.  Know and understand them before bidding.

You have 1 week to pickup your items or they are forfeited with no refund.

Preferred contact method:  starcityauctions1@gmail.com

Phone is hard for us to answer; we are always busy helping customers.

Pickup Hours

•           Monday, Wednesday & Friday 11a - 6p

•          Tuesday and Thursday 11a - 4:30p

• Our online scheduler is a courtesy for buyers who are picking up within 2 business days of an auction close.  BEYOND 2 DAYS JUST COME IN DURING ABOVE HOURS.  Provide auction close date and bidder number.

• PLEASE DO NOT CALL OR EMAIL FOR SCHEDULING PURPOSES; OUR HOURS ARE AS LISTED ABOVE. ALSO, ON GOOGLE AND FACEBOOK. JUST COME IN. WITH AUCTION DATE & BIDDER NUMBER (found top right corner of invoice) We will have you in and out quickly.

• PICK-UP DEADLINE FOR THIS AUCTION IS JULY 9TH.  ITEMS LEFT BEYOND THIS POINT ARE CONSIDERED ABANDONED. OWNERSHIP REVERTS TO STAR CITY AUCTIONS.  NO REFUNDS ARE GIVEN.

PLEASE READ UPDATED POLICIES FOR SHIPPING, REFUNDS AND NEW HOURS!!!!

Bargain Bids KC pick-up instructions:

****SHIPPING NOW AVAILABLE ON QUALIFYING LOTS**** Please see Shipping Tab for terms****

    Business Hours: Tuesday 10am-5pm * Wednesday 10am-5pm * Thursday 11am-3pm * Friday CLOSED * Saturday 9am-1pm * CLOSED Sunday & Monday *

   Retail values and stock photos are automatically generated and for representation only and not guaranteed to be exact. Please look at our actual pictures that we took. We do our best to accuratley list all items.

   Please make sure all invoices are paid within 24 hours of the auction closing. If you are paying onsite you must pick up the first day listed on your invoice.

    -You have 1 full week from the auction close date to pick up your items. If you are unable to pick up please text your bidder number and closing date to 816-890-1755 for us to hold your items for an additional week. Be sure to get a response within 24 hours to ensure we received your request.

    - HAVE A COPY OF YOUR PRINTED OR DIGITAL INVOICE.  You may be turned away without proof of purchase in the form of printed or digital invoice. Your bidder number and ALL close dates are required. Please make sure to account for ALL items before leaving.

  - $1 Handling Fee will be added to all lot items won at the end of the auction.

     -PULL IN THE PARKING LOT UP TO THE RAMP If the Ramp is full, park in the driveway to the RIGHT until space becomes available.  DO NOT DOUBLE-PARK OR BLOCK VEHICLES IN DRIVEWAY. Walk up the ramp with the railing and come on in during business hours.

    - BARGAIN BIDS KC IS NOT RESPONSIBLE FOR LOADING OR SECURING OF LOAD TO YOUR VEHICLE. If your item weighs more than you can carry, you may need to bring assistance for loading.

    -Items not removed within seven (7) calendar days of auction close date are considered abandoned property and forfeited by bidder without refund. If you are unable to pick up your items within seven (7) calendar days, DO NOT BID. BARGAIN BIDS KC pick-up

Please Refer to Your Invoice for Exact Pick Up Dates for Your Auction!

*** IMPORTANT *** 

All items from this auction MUST be picked up BY THE LAST DAY LISTED ON YOUR INVOICE. If you are unable to pick up by the last day listed, please text (preferred) or e-mail BEFORE WE CLOSE ON Saturday at 1:00 pm, including your bidder ID, all items will now be held automatically for one extra week for a $5 per invoice late fee.  After 1 week, all items will be forfeit unless bidder requests an additional one week hold for an additional $5 per invoice late fee, otherwise all items not picked up will be FORFEITED with NO REFUND given. 

Please visit our terms under “Pick-Up” for more information. 

We have a 48-hour return policy on all Appears New and Factory Sealed items except in cases of buyer's remorse. Just contact us within 48 hours from pickup and return item within 3 business days to claim a full refund.

Please include your Bidder ID when reaching out to us:

EMAIL: grainvalley@sunflowerbidhouse.com