*** IMPORTANT ***
If you cannot pick up by the allotted time, contact us before the end of the day of your last pick up date with your bidder number and item/lot number with the day and time you will pick up (within the standard pick up times above). You should get a confirmation with 24 to 36 hours. There will be a $5 cash hold fee due at pick up.
There are no refunds for items not picked up. NO EXCEPTIONS.
*** IMPORTANT ***
We do our best to accurately describe, picture, and detail items. The stock photo(s) provided for each lot are for REPRESENTATION PURPOSES ONLY and are not guaranteed to be exact in color, model, quantity, etc. Please refer to the photos of the actual item.
If you see an item that is NOT as pictured/described, please contact us with the auction item name title and lot number.
4 Levels of Product Detail:
Factory Sealed:
New in box, never used, original product, in original box. Being “new”, we have not checked its condition or functionality.
Please inspect/test before you leave. There are no refunds after leaving with your item(s). If your item cannot be checked/tested before you leave, you have one day to let us know if there is something wrong. Please contact us with your bidder number, item name, lot number and what is wrong with the item.
Appears New:
Item appears to be in new condition (although may have been used by the previous owner). The item might not be in the original box but should work as expected (although there may be cosmetic blemishes).
Please inspect/test before you leave. There are no refunds after leaving with your item(s). If your item cannot be checked/tested before you leave, you have one day to let us know if there is something wrong. Please contact us with your bidder number, item name, lot number and what is wrong with the item.
Open Box:
Open Box represents several conditions, such as incomplete, heavily pre-owned, looks new but cannot validate condition or functionality (missing parts).
Please contact us for an inspection appointment before you bid, if you are unsure about bidding on an item.
Open Box items may not be returned (sold as is).
Damaged:
These items have known damage. We will do our best to describe / picture the damage. These could be items never used or previously owned, such as a desk that has a damaged corner because the box was dropped, or a set of drinkware/flatware that has a cracked or broken piece.
We encourage you to inspect any damaged item so there is no misunderstand when you pick up the item.
Damaged items may not be returned (sold as is).
*Any unmarked items will be considered “open box or damaged”
Please include your Bidder ID (with Lot name and number, if applicable) when reaching out to us:
TEXT: 913-515-6756
EMAIL: 2ndchancecustomer@gmail.com
